Who to Call When Someone Dies: A Simple Step-by-Step Guide
- Lastly.com
- May 28
- 8 min read
Updated: Jun 25
When someone dies, it can be difficult to know what to do first.
In the middle of grief, shock, and emotional exhaustion, families are often expected to make important phone calls, notify loved ones, and begin handling practical responsibilities almost immediately.
The good news is that you do not need to do everything at once.
This guide will walk you through who to call when someone dies, what notifications matter most, and how to navigate the first few days with greater clarity and confidence.
Whether the death was expected or unexpected, understanding the next steps can help reduce stress during an already overwhelming time.
Before You Begin Making Calls
Before you start notifying family members, organizations, and service providers, take a moment to breathe.
You do not need to make every phone call today.
Begin with the most urgent responsibilities and allow trusted family members or close friends to help with the rest.
Consider keeping a simple notebook or checklist to record:
Who you've contacted
Dates and times of important conversations
Names of representatives you spoke with
Next steps or follow-up actions
Keeping organized notes can reduce confusion and provide peace of mind during an emotionally overwhelming time.
Who to Call Immediately After Someone Dies
The first phone calls you make will depend on where and how the death occurred.
In some situations, medical professionals or caregivers may already be involved and help guide the process.
If the Death Occurs at Home Unexpectedly
If the death was unexpected, call:
911
emergency medical services
local law enforcement if instructed
Emergency personnel may need to officially pronounce the death and begin the necessary procedures.
If the Person Was Receiving Hospice Care
If hospice care was already in place, contact the hospice nurse or hospice provider first.
Hospice professionals are trained to guide families through the immediate next steps and can often help coordinate:
pronouncement of death
transportation arrangements
funeral home communication
emotional support
If the Death Occurs in a Hospital or Care Facility
Hospital staff or nursing facility personnel will typically help coordinate many of the immediate responsibilities, including:
contacting the funeral home
preparing paperwork
assisting with next steps
Families should still begin notifying close relatives and decision makers as soon as they feel ready.
Call Close Family Members and Loved Ones
One of the most difficult parts of the process is notifying family and friends.
If possible, avoid carrying this responsibility alone. Ask trusted relatives or friends to help make calls and communicate updates to extended family members.
During times of grief, even small acts of support can make a significant difference.
Contact the Funeral Home
Once the death has been officially pronounced, families will typically contact a funeral home or cremation provider.
The funeral home can help coordinate:
transportation
burial or cremation arrangements
death certificates
service planning
obituary guidance
cemetery coordination
If you have not yet selected a funeral home, try not to feel rushed. It is acceptable to ask questions, compare options, and involve trusted family members in the decision-making process.
Who Doesn't Need to Be Called Immediately
One of the biggest misconceptions families have is believing that every phone call must happen on the first day.
In reality, many notifications can wait until after immediate family has been informed and funeral arrangements are underway.
Unless there are unusual circumstances, these organizations can often be contacted over the following days or weeks:
Banks and financial institutions
Credit card companies
Utility providers
Subscription services
Social media platforms
Professional organizations
Magazine or membership subscriptions
Rather than trying to handle everything at once, focus on the most time-sensitive responsibilities first.
Then work through the remaining notifications one step at a time.
Remember, you don't have to carry every responsibility alone. Family members and trusted friends can often help make these calls and keep track of what has already been completed.
For a more complete guide to navigating the days after a loss, including immediate next steps, funeral planning, important documents, and family responsibilities, read: What to Do When Someone Dies: A Step-by-Step Guide.
Who to Notify Within the First Few Days
After handling the immediate priorities, families often begin notifying additional individuals, organizations, and agencies.
Not every phone call needs to happen immediately. Focus first on the most important responsibilities and allow others to help when possible.
Employer or Workplace
If the deceased was still employed, notify their employer as soon as reasonably possible.
Employers may help coordinate:
final paychecks
benefits information
life insurance policies
retirement accounts
human resources paperwork
If you are grieving the loss of a spouse, parent, or close family member, you may also need to notify your own employer regarding bereavement leave or schedule changes.
Religious Leaders or Officiants
If the person belonged to a church, synagogue, mosque, or other faith community, consider contacting clergy or spiritual leaders early in the process.
Religious leaders can often provide:
emotional support
funeral or memorial guidance
service coordination
prayers or counseling
assistance communicating with the community
Close Friends and Extended Family
Many families choose to designate one person to help communicate updates regarding:
service arrangements
visitation information
memorial details
meal coordination
travel information
Group messages, email updates, or online memorial pages can help simplify communication during a difficult time.
Government Agencies to Contact After a Death
Several government agencies and institutions may also need to be notified after someone dies.
These notifications are often less urgent than immediate family communication and funeral arrangements, but they remain important parts of the process.
Social Security Administration
In many cases, the funeral home will notify the Social Security Administration on behalf of the family.
However, families should still confirm that notification has occurred.
You may also need to discuss:
survivor benefits
spousal benefits
dependent benefits
stopping future payments
Veterans Affairs
If the deceased served in the military, contact the Department of Veterans Affairs to determine eligibility for:
burial benefits
military honors
cemetery benefits
headstones or markers
Military discharge papers or service records may be required.
DMV and Identification Agencies
Families may eventually need to address:
driver's licenses
vehicle titles
disabled parking permits
state identification cards
These tasks usually do not need to happen immediately, but should be addressed in the weeks ahead.
Medicare, Medicaid, or Insurance Providers
Health insurance companies and government healthcare programs may also need to be notified to prevent billing issues or coverage complications.
If the deceased had:
Medicare
Medicaid
supplemental insurance
long-term care insurance
...keep records of all communications and documents.
Important Documents You May Need
As you begin making phone calls and handling arrangements, it can be helpful to gather important paperwork in one location.
Commonly needed documents include:
Death certificates
Social Security number
Birth certificate
Marriage certificate
Insurance policies
Military records
Will or trust documents
Financial account information
Funeral pre-planning documents
Families are often surprised by how many certified death certificates may be required. Banks, insurance providers, government agencies, and financial institutions frequently request official copies.
Common Mistakes Families Make After a Death
During times of grief, it is easy to feel emotionally overwhelmed and mentally exhausted.
Understanding several common mistakes can help families avoid unnecessary stress during the first few days after a loss.
Trying to Handle Everything Alone
Many people feel pressure to manage every responsibility themselves.
But grief can quickly become emotionally and physically exhausting.
Allow friends and family members to help with:
phone calls
meals
travel coordination
gathering photographs
notifying others
organizing service details
Accepting help is not weakness. It allows you to focus on grieving and honoring your loved one.
Rushing Important Decisions
Families are sometimes pressured to make immediate financial or funeral planning decisions while emotions are still raw.
Take time to ask questions, review options, and involve trusted family members before making major decisions.
Forgetting to Order Enough Death Certificates
Many organizations require certified copies of death certificates.
Ordering additional copies early can help prevent delays later when handling:
insurance claims
bank accounts
property transfers
government benefits
Focusing Only on Logistics
Funeral planning and legal responsibilities are important, but families should also take time to gather stories, photographs, and memories.
These reflections often become the heart of:
obituaries
eulogies
funeral messages
memorial tributes
family keepsakes
Sometimes the most meaningful part of honoring a life is simply remembering the stories that made someone special.
After Death Checklist
The following after death checklist can help families stay organized during the first few days after a loss.
Immediate Priorities
Contact emergency services or hospice if needed
Notify close family members
Contact the funeral home
Locate funeral pre-planning documents
Begin gathering important paperwork
Within the First Few Days
Meet with the funeral director
Notify employer and close friends
Coordinate funeral or memorial arrangements
Write the obituary
Gather photographs and memories
Order death certificates
In the Following Weeks
Notify banks and insurance companies
Contact Social Security Administration
Review legal and financial documents
Manage account closures or transfers
Continue organizing important records
Download Our Free Guide:
What to Do When Someone Dies
Knowing who to call is only one part of navigating the loss of a loved one.
Many families also need help understanding:
what steps to take immediately
what documents are needed
how funeral planning works
what responsibilities come next
Our free guide, What to Do When Someone Dies, was created to help families navigate those difficult first days with greater clarity and confidence.
Guided Memory Workbook™
While making phone calls and handling practical responsibilities, families often find themselves sharing stories without even realizing it.
One person remembers a favorite vacation.
Another recalls a funny family tradition.
Someone else shares a lesson they learned or a moment they'll never forget.
Those conversations often become the foundation for a meaningful obituary, heartfelt eulogy, or lasting family history.
The Guided Memory Workbook™ was created to help families capture those memories before they fade through thoughtful prompts and guided reflection.
Whether you're preparing an obituary, writing a eulogy, or simply preserving your family's history, the workbook helps uncover the stories that matter most.
Related Resources
If you're navigating the days following a loss, these additional resources can help you through each step of the process.
What to Do Immediately After Someone Dies — Learn the first practical steps families should take during the hours immediately following a loved one's death.
Funeral Planning Checklist — A complete guide to organizing funeral arrangements, choosing a funeral home, and honoring a life well lived.
What Documents Are Needed After Someone Dies — Discover which legal, financial, and personal documents you'll need when handling affairs after a death.
Frequently Asked Questions
Who should I call first when someone dies?
The first call depends on where the death occurred. If the death was unexpected at home, call 911. If hospice care was involved, contact the hospice provider. If the death occurred in a hospital or care facility, staff members will usually guide the next steps.
Do I need to notify Social Security myself?
Often, the funeral home will notify the Social Security Administration on your behalf. It's still a good idea to confirm that notification has been completed and ask about any survivor or dependent benefits.
How many death certificates should I order?
Many families order between 10 and 15 certified copies, although the exact number depends on how many financial institutions, insurance companies, and government agencies will require one.
Should I notify banks and insurance companies immediately?
These notifications are important, but they usually do not need to happen on the day of the death. Focus first on immediate family, the funeral home, and time-sensitive arrangements before addressing financial institutions.
Is it okay to ask someone else to make phone calls?
Absolutely. Many families assign relatives or close friends to help notify extended family members, coordinate meals, or communicate service details. Accepting help can reduce stress during an already difficult time.
Final Thoughts
The days following a loss can feel overwhelming.
But you do not need to navigate everything alone.
Taking things one step at a time, accepting help from others, and focusing first on the most important responsibilities can help bring clarity during a difficult season.
Most importantly, remember that beyond the phone calls, paperwork, and logistics is a life that mattered deeply to the people who loved them.
And that life deserves to be remembered well.
At Lastly.com, Last Words Matter™
The days following a loss are often filled with phone calls, paperwork, and difficult decisions.
But they are also the beginning of remembering.
As families gather, stories are shared, photographs are passed around, and memories begin to paint the picture of a life well lived.
Lastly® helps families discover and tell the story of a life through guided storytelling designed for obituaries, eulogies, and lasting tributes.
Because every life has a story worth telling.
Every story deserves to be remembered.
And every meaningful tribute begins with understanding the person behind the words.
Because the most meaningful tributes don't begin with writing.